FAQ's
MOBILE BAR FAQ'S
DO YOU OFFER CASH BARS?
Yes, we offer three types of bar hire.
1. Full cash/card bar for your guests to pay for their own drinks.
2. The host puts a pre-paid amount behind the bar, once met we revert to a cash/card bar
3. Fully hosted bar for the duration
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DO YOU PROVIDE ALL THE ALCOHOL AND MIXERS?
Yes, we come fully equipped with all alcohol, mixers, garnishes, glassware, ice, staffing.
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DO YOU SERVE NON ALCOHOLIC DRINKS?
Yes, we serve pretty much all of our cocktails/drinks as non-alcoholic. We don't just sub out alcohol for extra juice, we use specially crafted non-alcoholic spirits which are as like to like as we can craft.
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WHAT IS YOUR PAYMENT AND REFUND POLICY?
We charge a booking fee, which is payable on booking. This secures your chosen date and time, and includes costs like staffing and travel. This is quoted based on location.
We then ask for a minimum spend to be met on the night, this is calculated based on amount of guests.​
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CANCELLATION
Your booking fee is a non-refundable payment at the time of booking, if you decide to cancel your event this will not be able to be refunded as we have secured that date, time and staff on booking. Cancellations 3 weeks in advance will not incur any cancellation costs. Any cancellations after 3 weeks, will incur staffing and stock costs - this will vary dependent on menu choices and guest totals. in writing and if any
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CATERING FAQ'S
CAN I CHOOSE A SELECTION OF CATETING OPTIONS?
Yes, absolutely. You can pick and choose whichever catering options you would like.
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DO YOU PROVIDE CROCKERY?
Crockery is an additional charge, this can be quoted on discussion, prices will vary dependent on type and quantity. ​
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WHAT IS YOUR PAYMENT POLICY?
We require 50% upfront on any of our catering services, the balance will then be due 2 weeks before the event.
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WHAT IS YOUR CANCELLATION POLICY?
​As there are preparation times for the catering, as well as overheads of staffing costs that are all factored in when accepting any booking, we do have a cancellation policy in place. If you cancel 4 weeks in advance of the booking, you will be entitled to a 50% refund of your fee paid. If it is 2 weeks in advance, you will be entitled to a 25% refund of your fee paid. Any less than 1 weeks notice, we will not be able to provide a refund.
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ALLERGENS
If you have an allergen, please make us an aware of any at the beginning of the process. We will require to have all allergens in writing before any order is confirmed. This is to ensure that we are able to cater for this and to advice of any alterations to menu choices.
EVENT FAQ'S
DO I HAVE TO HAVE THE FULL SERVICE OPTION OR CAN I JUST CHOOSE ON THE DAY COORDINATION?
Yes, absolutely. You can pick and choose whichever service you would like. You can have us there to put together a mood board and give you some supplier/venue suggestions, whilst beginning your event styling journey or we can be there for the full thing, or simply just there on the day to manage and coordinate the big day so you can relax.
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DO YOU DO SITE VISITS?
Yes, our full event service we visit different venues on your behalf finding out the services they provide and costs so that you can visit just the ones that suit your requirements. Or our On The Day Coordination Service, we will come with you to visit the site to familiarise ourselves if we have not been there before and to understand your requirements on the day so we can bring your vision together on the day.
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WHAT IS YOUR PAYMENT POLICY?
Our event services are payments up front. Our services start from the time of acceptance and therefore we require these payments in advance to cover costs.
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